PRIVACY POLICY

Silver Oak Properties ("we," "our," or "us") is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, https://www.silveroakglobal.ae/ (the "Site"). It also outlines your rights concerning your data and explains how you can exercise these rights. By accessing or using the Site, you consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you must discontinue using the Site.

Definitions

"Personal Data" means any information relating to an identified or identifiable individual, such as a name, contact details, IP address, or other identifiers.
"Processing" means any operation performed on Personal Data, such as collection, storage, usage, or deletion.
"Cookies" refer to small text files stored on your device to collect and store information about your browsing preferences.
"Data Controller" refers to Silver Oak Properties, responsible for deciding how and why Personal Data is processed.
"Data Processor" refers to any third party that processes Personal Data on behalf of the Data Controller.

Scope and Applicability

This Privacy Policy applies to:

• All visitors, users, and customers accessing the Site.
• All Personal and Non-Personal Data collected, stored, and processed through the Site.

Information We Collect

Personal Data We Collect
We may collect the following categories of Personal Data:

• Identity Information: Name, gender, date of birth, and nationality.
• Contact Information: Email address, phone number, and mailing address.
• Transaction Data: Records of products or services purchased, payment methods, and billing information.
• Account Information: Login credentials, preferences, and user-generated content.
• Sensitive Information: Only where legally required, such as identification documents or residency details.

• IP address, browser type, and operating system.
• Geographic location and time zone.
• Device type and usage statistics.
• Website activity, such as pages viewed, time spent, and referral sources.

Cookies and Similar Technologies

We use cookies, pixel tags, and web beacons for:

• Enhancing Site functionality.
• Tracking visitor behavior and preferences.
• Delivering targeted advertising.

Legal Basis for Processing

We process Personal Data based on the following legal grounds:

• Consent: Where you have provided clear consent for processing (e.g., newsletter subscription).
• Contractual Necessity: To fulfill contractual obligations, such as providing purchased services.
• Legal Obligations: Compliance with applicable laws and regulations.
• Legitimate Interests: To improve services, prevent fraud, or enhance security, provided such interests do not override your rights.

How We Use Your Information

We use the information collected for the following purposes:

• Service Delivery
  • To provide, personalize, and improve our products and services.
  • To respond to inquiries, process orders, and deliver services.
• Communication
  • To send transaction confirmations, service updates, and technical notices.
  • To provide promotional offers, newsletters, and marketing communications (with your consent).
• Analytics and Improvement
  • To analyze user behavior and measure Site performance.
  • To identify trends and enhance user experience.
• Legal and Regulatory Compliance
  • To fulfill legal obligations, including fraud prevention, tax reporting, and compliance audits.
  • To cooperate with regulatory authorities as required.

Data Sharing and Transfers

Internal Sharing

• We may share information with employees or departments within our organization to deliver services effectively.

• Payment gateways and financial institutions.
• Cloud hosting providers and IT service vendors.
• Marketing platforms and analytics tools.

• Binding corporate rules or standard contractual clauses.
• Adequate data protection laws in the destination country.

• We may disclose information to law enforcement, regulatory bodies, or courts where legally required or necessary for our legitimate interests.

Data Retention and Security

Retention Period

• We retain Personal Data only as long as necessary to:
• Fulfill the purposes outlined in this Privacy Policy.
• Comply with legal or regulatory requirements.

• Encryption and secure socket layers (SSL) for data transmission.
• Regular audits of our systems and processes.
• Restricted access to authorized personnel only.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Right to Access Request a copy of the Personal Data we hold about you.
• Right to Rectification Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to Be Forgotten") Request deletion of your data, subject to legal obligations.
• Right to Restriction Request the limitation of processing under specific conditions.
• Right to Data Portability Request transfer of your data to another service provider.
• Right to Object Object to data processing for direct marketing or other specific purposes.

Children’s Privacy

Our Site is not intended for use by individuals under the age of 18. We do not knowingly collect Personal Data from children. If you believe a child has provided us with their data, please contact us immediately.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date. Continued use of the Site signifies acceptance of the updated Privacy Policy.

Contact Information

If you have questions or concerns about this Privacy Policy, please reach out to us:
Silver Oak Properties
Email: info@silveroakglobal.ae
Phone: +971 800-555-555