Personally Identifiable Information (PII)

We, at Silver Oak, may gather your personally identifiable information from the visitors who visit our website in different ways. Visitors visit our website, fill out the form, share the details, and sometimes subscribe to our newsletter.

This personally identifiable information can only be collected if the user agrees. Users are always allowed to refuse to share their PII. However, doing so can prevent them from engaging in certain site-related services. We may ask:

• Name, contact details (email, phone number, address)
• Basic identity details when required
• Transaction or enquiry-related information
• Account details and preferences (if applicable)

Cookies Usage

We may use cookies or any other similar technologies to:

• Enhance the performance of the website and improve the overall user experience
• Understand the behavior of the visitors
• Support activities related to marketing and analytics

If visitors want, they can disable the cookie section from their browser settings; however, this will abstain them from using some of the website features.

How We Use Your Collected Information

We might use your gathered information in the following ways:

• To respond hassle-free to the customer requests and provide them with unmatched support
• To add a level of personalization in the user's conversation, making it more engaging and interactive
• To improve our products and services
• To send important information, such as any updates about the product, or service or any other marketing communications (only if you share the consent).
• To meet any legal or regulatory requirements

International Data Transfers

If your personal data is transferred outside the UAE, we ensure appropriate safeguards are in place to protect your information with adequate data protection laws in the destination country.

Data Security & Retention

Non- Personally Identifiable Information

We, at Silver Oak, might ask users for some non-personally identifiable information. This non PII includes the name of your browser, type of computer, or any tech information, such as the name of your operating system and your internet service providers, and other information. The Non PII refers to:

• IP address, browser type, and device information
• Website usage data, such as pages visited and time spent
• Location data (approximate) and referral sources

Legal Basis for Data Processing

We might process your data only when it is:

• Mandatory to provide any services or fulfill any contract
• Required to comply with legal regulations (if any)
• Based on your clear consent for processing (example, subscription to our newsletter)
• Required for some legit business purposes, such as analytics, security, or further improvement of service

How we share your Data

We may share your data with:

• Internal teams for hassle-free delivery of services
• Trusted third-party service providers (such as cloud hosting providers, payment processors, or marketing platforms)

All third parties are obligated to keep your data safe and secure and use it only for agreed purposes. We, at Silver Oak, do not sell your personal information in any case.

Security Measures:

We take proper security measures, such as:

• Regular audit of our systems and processes
• SSL (Secure Socket Layer) and Data Encryption for transmission of data
• Limited or restricted access to authorized personnel

Your Choices and Rights

You can exercise the following rights; however, it depends upon your location:

• Request a copy of the personal data that we gathered about you
• Request any rectification in the gathered data
• Request data deletion, subject to legal obligations
• Request to restrict the processing of your data under certain conditions
• Request data transfer to another operator
• Request processing of data for direct marketing or any other purposes

To exercise any of the above rights, you might contact us at info@silveroak.ae

Children's Privacy

Our website is not intended for individuals who are under the age of 18 years. We do not knowingly collect data from children under 18 years of age. If you believe your child has provided data unknowingly, you can reach out to us immediately.

Any updates to the Privacy Policy

We may update this privacy policy from time to time. We will update any changes in the website with a revised effective date. Your continuous use of the website will be deemed as your acceptance of our privacy policy.

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