Privacy Policy.

Last updated: 21 September 2026

Introduction

This website is operated by SILVER OAK PROPERTIES L.L.C, trading as SILVER OAK PROPERTIES, a real estate brokerage with offices in Dubai and India. Registered address: 10-02, The Bay Gate Tower, Business Bay, Dubai, UAE. Trade licence: 923789.

Our Dubai office is at 10-02, The Bay Gate Tower, Business Bay, Dubai, UAE. For anything to do with this policy or with your personal information, email enquiries@silveroakglobal.ae or call +971 800 555 555. That mailbox is the route for every request described in this policy.

Applicable Law

We are based in the United Arab Emirates, so the UAE Federal Personal Data Protection Law applies to us. Many of the people who contact us are in Europe or the United Kingdom, so where the EU or UK General Data Protection Regulation applies to what we do with your information, we follow it as well. Rather than write two policies, we have set out below what we actually do and what you can ask us for, in plain language, and we apply the same standard to everyone.

Information Collected When You Contact Us

This website has no user accounts, no login and no payments. We only receive personal information when you choose to send it through one of the forms.

The contact form on the home page and on the contact page collects:

• Your full name and phone number, which are required.
• Your email address, which is optional.
• What you are interested in, chosen from a list, such as buying, renting, a mortgage or a consultation.
• Your message, which is optional and is free text, so it contains whatever you decide to write.

The popup forms collect the same details, plus the following depending on which one you open:

• Book a Meeting. A preferred date and a preferred time, both optional. They are added to the text of your enquiry.
• Mortgage enquiry. The figures currently shown in the mortgage calculator on the page are read from the screen and sent with your enquiry: property price, down payment and percentage, term, interest rate, the estimated monthly payment, the loan amount and the loan to value. These are figures you typed in yourself. They are estimates, not a credit check, and we do not verify them or ask a bank about you. If you would rather not send them, use the contact form or email us instead.

Every form also shows a tick box confirming you have read this policy and agree to be contacted. The form will not submit without it.

Job Applications

What it asks for. Required: your full name, mobile number, email address, nationality, visa status, years of experience, the role, your education level, whether you are currently in Dubai, and your CV. Optional: your address, date of birth, when you could start, the languages you speak, your marital status, your gender, a LinkedIn or portfolio link, and a note. We also record the page you applied from.

The sensitive parts. Nationality and visa status describe your immigration position. Date of birth, marital status and gender are asked nowhere else on this website, and all three are optional - leave them blank and the application still submits. Nothing in our system reads, filters or redacts your CV, and CVs routinely carry a home address, a full work history, references, sometimes a photograph or an identity document number. Include only what you are willing to send us.

Where it goes. Your application and your CV are emailed to a single SILVER OAK PROPERTIES recruitment mailbox through an email delivery provider, and a copy of both is kept in our content management system. Neither is published anywhere. If the form cannot send, it offers to open your own email program instead, and your application then reaches us through your own email provider.

Why we hold it. To assess your application, to compare it with the role, to contact you about it, and to keep in touch if another role suits you better. We do not use it for marketing and we do not share it with other employers or with recruitment agencies. Applicants must be at least 16 years old, and this website is not intended for children.

Information Collected Automatically

Some information reaches us and our suppliers simply because you loaded a page, whether or not you fill in anything:

• Request information. Our hosting provider receives your IP address, your browser user agent, the page you asked for, the page you came from and the time, for every request. This is ordinary web server behaviour and it is how the site is served at all.
• Content requests. The property listings, developers, articles, events and other content on this site are fetched from our content management system while the page loads. That system therefore also sees the IP address and browser of every visitor, even one who never submits a form.
• Bot checks. Pages that carry a form load a bot check run by a specialist security provider, which confirms that a submission comes from a person and not a script. That provider receives your IP address, your browser user agent and signals about your browser. When you submit the careers form, our server also sends the check result and your IP address to it so it can confirm the check passed.
• Rate limiting. Our application endpoint counts recent submissions per IP address, in memory only, to stop the form being flooded. That counter is not written to a database and does not survive a restart.
• The map. Every page footer contains a map of our office, embedded from a mapping provider. It loads when you scroll close to the footer rather than with the page itself, but it loads without a separate prompt, so that provider receives your IP address, your browser user agent and the address of the page you are on, and may set its own cookies.
• Images. Property and article images are served from our content storage, so your browser requests them directly from that host.
• Booking a meeting. The booking calendar is provided by a scheduling service and opens in a frame on the page. It receives your IP address and browser details as soon as it loads, and the name, email address and phone number you type into it if you go on to book. We ask that service not to show its own cookie notice, because ours already covers what it does.

Cookies

This website sets no advertising cookies and carries no advertising pixel. Nobody is building a profile of you here, and we do not sell or share what we collect with advertisers.

This site is set up to use two analytics tools, to understand which pages people find useful. Neither stores anything on your device unless you press Accept on the cookie banner — and if no banner has appeared, neither of them is running at all.

• A web analytics service counts visits and shows us which pages and search terms bring people to the site. Until you accept, it runs in a restricted mode that sets no cookies and cannot recognise you between visits or across pages; it reports only that an anonymous visit happened. If you accept, it sets its own cookies so a repeat visit can be recognised as the same browser.
• A session-recording service records how pages are used — where visitors click and scroll, and which parts of a page get attention. It also records individual sessions. It does not run at all until you accept, and nothing is sent to it before then.

If you decline, or simply never answer, neither tool stores anything on your device and the session recorder never loads. You can change your mind by clearing this site's browser storage, which removes your saved answer and brings the banner back.

We also use your browser's own storage for five things. All five stay on your device and are never sent to us or to anyone else:

• A note that the intro animation has already played, so it does not replay on every page in the same visit.
• The display currency you picked in the header.
• A cached exchange rate table, so prices can be converted without refetching the rates.
• The last 20 JavaScript errors the page hit, kept for troubleshooting. This is not sent anywhere.
• Your answer to the cookie banner, so you are not asked again on every page.

The map embed described above is a third party and may set cookies of its own, governed by that provider's privacy policy rather than this one. Clearing your browser storage removes anything this site has kept on your device.

Our Cookie Policy lists the cookies and similar technologies this website uses in full.

Purpose and Legal Basis

• To answer you. When you send an enquiry we use it to reply, arrange a call, a viewing or a meeting, and follow up on what you asked about. The basis is that you asked us to, together with our interest in running a brokerage and responding to people who approach us. If you asked about a specific property or service, that follow up is part of taking steps at your request.
• To handle job applications. The basis is your consent, given when you tick the box on the careers form, together with the steps we both take before any employment relationship. You can withdraw that consent at any time by emailing us. We will stop considering the application and delete what we hold, unless a law requires us to keep it.
• To keep the site working and free of abuse. Bot checks, rate limits and server logs rest on our interest in keeping the site available and usable.
• To meet legal and regulatory obligations. Where a law, a regulator or a court requires us to keep or produce records, we do.

We do not sell personal information, we do not share it with advertising networks, and we do not send marketing to people who only asked a question, unless they ask us to.

About the consent tick box. Be aware of how this works today. The tick box is checked in your browser and it stops the form submitting until you tick it, but the tick itself is not transmitted to us and not stored. We therefore hold no separate record proving you consented, only the enquiry or application you sent. We would rather say that than imply a consent log we do not have.

Disclosure of Information

We do not sell or rent personal information. It reaches the following suppliers because they run parts of this website for us, and they are only allowed to use it to provide that service:

• Our hosting and cloud infrastructure provider. Hosts the website, the form endpoints and our image storage, and keeps the server logs. It handles every request you make to this site.
• Our content management system, which runs on that same hosting. Stores enquiries and application records and serves the content on every page.
• An email delivery provider. Delivers the careers application email, including your CV as an attachment. It is used for recruitment email only.
• A bot protection provider. Runs the security check on the forms.
• A mapping provider. Serves the map embedded in the footer of every page.
• A meeting scheduling provider. Runs the booking calendar and holds the details you enter when you book.

If you need to know more information, ask us at enquiries@silveroakglobal.ae and we will respond.

Beyond those suppliers, we would only disclose personal information to professional advisers where necessary, to a regulator, court or authority where the law requires it, or to a buyer of the business, and in that last case only with the same protections attached.

Some links on this site take you somewhere else: WhatsApp, our Instagram, LinkedIn, X and YouTube profiles, Google Reviews, and developer websites. Once you click, you are on their service and their privacy policy applies, not this one.

International Transfers

The suppliers listed above are international companies and operate infrastructure outside the United Arab Emirates, so your information will be processed outside the UAE and may be processed outside the country you are in, including outside the European Economic Area and the United Kingdom. We rely on the data protection terms each of those suppliers offers its customers to keep your information protected to the standard described in this policy when it crosses a border. If you want to know which supplier holds what, ask us at enquiries@silveroakglobal.ae and we will tell you.

Retention

We keep personal information for as long as is reasonably necessary for what we collected it for, and for as long as we are required to keep it. The second period is often the longer one: a licensed real estate brokerage in the UAE has to keep certain records for years after its dealings with you have ended, because the anti-money-laundering, tax and licensing rules that apply to this business require it. Where we are holding something only for that reason, we do not use it for anything else.

• Enquiries. Kept while we are dealing with you, and afterwards for as long as is reasonably necessary or required.
• Job applications, including the CV. Kept until you ask us to remove them, so a future role can find you. If you ask us to remove your application, we will delete the record and the CV, unless a law requires us to keep it.
• Server logs. Kept by our hosting provider under its own schedule. We do not set that period and we do not use those logs for anything other than running and securing the site.
• Browser storage. Stays on your device until you clear it. The intro animation note and the error log are cleared when you close the browser tab session.

Where a record is no longer needed and no longer has to be kept, we delete it. If you want to know how long we are holding something of yours, ask us at enquiries@silveroakglobal.ae and we will tell you.

Your Rights

Whether you are in the UAE, in Europe or elsewhere, you can ask us to do the following with the personal information you have given us:

• Tell you what we hold about you and give you a copy of it.
• Correct anything that is wrong or out of date.
• Delete it, where we are not required to keep it.
• Stop or limit how we use it, including telling us not to contact you again.
• Object to us using it where we have relied on our own legitimate interest.
• Receive what you gave us in a common machine readable format, or have it sent to someone else where that is technically possible.
• Withdraw your consent at any time, which does not affect anything we did before you withdrew it.

How to use these rights. Email enquiries@silveroakglobal.ae and say what you want us to do. Writing from the email address you used with us, or quoting the phone number you gave, helps us find your record. We may ask a further question to confirm it is really you, so we do not hand your information to somebody else. There is no charge. We aim to reply within 30 days, and if a request is complicated we will tell you and say how long it will take. If we cannot do what you asked because we are obliged to keep a record, we will say so and explain why rather than leave you without an answer.

If you are not satisfied with our answer, tell us first so we can try to fix it. You can also complain to the data protection authority for your country, and in the UAE to the competent federal authority for personal data protection.

Security

The whole site is served over an encrypted connection, and every form submission and file upload travels over that same encrypted connection. Access to the enquiry system and to the recruitment mailbox is limited to staff who need it. No transmission over the internet is ever completely secure, so if you have something particularly sensitive to send us, call us first and we will find a suitable route.

Changes to This Policy

If we change how this website handles personal information, we will update this page and change the date at the top. If the change is significant and affects information you have already given us, we will contact you where we can.

Contact

Questions, requests or complaints about this policy or about your personal information: enquiries@silveroakglobal.ae, or call +971 800 555 555, or write to us at 10-02, The Bay Gate Tower, Business Bay, Dubai, UAE.